At Ajile, your health and safety come first. Because our products are edible health supplements, we do not accept returns once an order has been delivered—even if the product remains unopened and in its original packaging. This ensures every product reaching you is 100% safe and untampered.
What if my order arrives damaged, defective, or incorrect?
We’re here to help! Please follow these steps:
- Contact our support team within 24 hours of delivery by emailing [Insert Support Email].
- Share clear photos or videos showing the damage, defect, or incorrect item.
- Once verified, we will offer either a full refund or replacement, as per your choice.
- Refunds will be processed to your original payment method within 5 to 7 business days after approval.
Important Notes:
- Please double-check your shipping details before placing your order. We cannot refund or replace items sent to incorrect addresses provided by buyers.
- Ajile reserves the right to refuse refund or replacement requests not complying with this policy.
- If your issue is not resolved through this process, please contact our support for assistance.
Thank you for choosing Ajile. We’re committed to your satisfaction and safety.